On-site/Field Services

HNOS provides a variety of on-site technical services.

Break/Fix
Our basic service where we provide information technology repairs to business systems, such as an upgrade of a computer program, software product, computer, or a repair of something computer-related like a printer and bill the customer on a time and materials basis for the work done.

Equipment we are able to service includes: servers, storage arrays, UPS (battery backup systems), PCs, laptops, printers, imaging devices, and networking devices.

Preventative Maintenance
The primary goal of preventative maintenance is to avoid or mitigate the consequences of equipment failure by scheduling periodic inspections.

We can verify equipment is in a satisfactory operating condition by providing inspection, detection, and correction of incipient failures either before they occur, or before they develop into major defects.

We highly recommend scheduled preventative maintenance on UPS (battery backup systems) as on average, their batteries need replacing every 2 years.

IMACs
Installs, moves, adds, changes, (IMACs) is a more structured way of planning, delivering, operating and controlling IT services offered to end users.

IMAC is not just about installing new hardware/software, but looking at the "big picture" to ensure a smooth transition for installation of new equipment, re-deployment of existing devices to maximize ROI of the IT budget, and retirement/disposal of obsolete equipment.

Networking
With the advent of the "Internet of everything", connectivity (both internal and external) takes a pivotal role in the way companies conduct their day-to-day business.   Our services include designing, implementing, and maintaining both wired and wireless networks.

Site Surveys

Site surveys fall under three categories: a) new installation; b) upgrade to an existing installation; or c) documentation of an existing network.

Items that can be included in a survey are: wired/wireless network infrastructure, servers, storage, PCs, printers, and software.

PC/Laptop Data Recovery
Read this first!
If you have lost/deleted important files from your Windows based PC, the MOST IMPORTANT FIRST STEP is to STOP using the PC!   While the information contained in deleted files is still technically on your hard disk, Windows has typically labeled the area that the information resides on as "free space".  Continue using the PC and any new files can easily over-write the area where your deleted information was residing, and then the information is typically lost forever...

IT Operational Services

HNOS provides several IT services to assist in the day-to-day operations of your business.

Short-term IT Assignments
We can provide suitable resources for various short-term vacancies (medical leave, vacations, training, etc.) within your IT department (data centre ops, help desk, inside support services, supplemental staff for project work, etc.).   Assignments usually range from 1 to 10 days in length.

On-line Backup
Backing up data (via the Internet) is a more efficient and easier way to back up your business data.   Files are securely encrypted, copied, and then backed up to servers in several remote data centers.   This keeps your valuable data safe from things like theft, floods, fires, accidential deletions, or even hard drive crashes.

There are two very important points to keep in mind when planning a backup strategy: recovery time objective (RTO); and recovery point objective (RPO).  RTO is the time it takes to restore data to point where your business can resume operation.  RPO is the specfic point in time that you can restore your data to, prior to the data loss event.

Our automated, reliable, secure and easy-to-use data backup service will save you time, money, and in the case of a disaster, your business.

On-Demand IT Labour

How we assist enterprise clients and IT service providers with on-demand (virtual/contingent) labour.

On-Demand (virtual, freelance,contingent) labour is a concept that has become more and more relevant in the past few years mainly due to "the supply-side resource revolution". Temporary labour or workforce-as-a-service (WaaS) are both economical and practical for both businesses (service requesters) and vendors (service providers).   We can assist IT vendors with what is typically single service event labour.

Web-based "marketplaces" (also called service platforms, talent exchange platforms, or Labor Resource Platforms™) are websites that match buyers and sellers of services provided via the Internet. Service providers create a profile where they include a description of the services which they offer, and in some cases information about their rates. Buyers register and complete a basic profile, they then post projects outlining their requirements. Service providers will then bid for these projects on a fixed price or hourly basis.

Now having described WaaS and marketplaces, HNOS made a conscious decison to remove our services from the various markeplaces due to the negative impacts ( especially on workers) of the "Gig Economy".  You can read more on this topic here:Gig Economy: Definition, Statistics & Trends